Business Administration Level 3 Apprentice
Business Administration Level 3
15 months
Overview
To support the delivery of excellent customer service in the Social Care Finance team including Financial Assessments, Direct Payments and Financial Protection.
Gateshead Council
Gateshead, NE8 1HH
£218.67
Per Week
37 Hours
Per Week
Role and Responsibilities
- To work effectively within a dynamic team at the forefront of change within Gateshead Council and act as the first point of contact for all customer interactions
- To assist members of the public with enquiries and requests for assistance relating to the full range of Council Services, taking personal responsibility for ensuring that the customers needs are satisfied
- To liaise with other Council Services at any level necessary to secure the delivery of an effective solution to a customers problem or enquiry
- To maintain and develop a network of contacts throughout the Councils services (and its partners) to ensure that the team has access to the widest range of relevant information available
- To maintain and update information systems with information gained whilst dealing with the public to ensure that the Customer Service team have access to the most up to date information
- To assist in continuous improvement activities through focus groups and surveys
- To receive payments on behalf of the Council, maintaining records as appropriate to ensure that the Councils financial accounting procedures are always adhered to
- To be proactive in all aspects of safety management to comply with current legislation
- Such other responsibilities allocated which are appropriate to the grade of the post
Required Skills
Organisation Timekeeping IT Skills Punctual & reliable
Required Skills
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.
Required Qualifications
Maths and English, GCSE Grade 4-9 or equivalent
Training
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification
Prospects
Potential full-time post for the right candidate.
Do not remove.
This section contains fields that will be passed to the Hubspot form.
This section will be automatically hidden.
Business Administration Level 3
Gateshead Council
8270536861
Get in touch
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646
Get A Copy Of Our Prospectus
Terms and Conditions
Privacy Policy
Cookies
Accessibility
Contact Us
$ads={1}